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Crowd control efforts at Kemptville testing site modelled after those at Disney theme parks

Dr. Suzanne Rutherford, a fan of Disney theme parks, has designed the appointment system at the North Grenville COVID-19 testing site to function like the FastPass system, cutting down on long lines and wait times.
By: Heather Marie Connors
October 14, 2020
Photo provided.

After working at multiple testing sites in Ottawa, where people were waiting for hours at a time, Dr. Suzanne Rutherford was put in charge of the COVID-19 assessment centre in Kemptville, Ont., in late September.

"I often sat there and thought, 'What we need is the Disney FastPass system,'" Rutherford told CBC. "There's really no other place in the world that manages crowds and lineups better than Disney."

Anyone seeking a test goes to the site and is first assessed by a staff member. They are then given a window of time to show up for their test inside Bell Hall. People are encouraged to leave and come back, reducing line ups.

So far using this model has allowed the Rutherford testing site to handle the volume of required tests, even on the busiest days. Things are going so well, the site is now welcoming people from Ottawa and the surrounding area who qualify for a test to make the drive to the Kemptville location.

Source: CBC News

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